The Utility Billing Office is responsible for the accurate meter reading and billing of over 9,000 water and electric meters within our service area. The billing team handles new service applications, incoming calls, emails, payment processing, and billing for all customers. The meter department handles new service meter installations, connections, disconnections of service and water meter repairs.
It is the goal of the office staff to accurately read and bill each customer, correctly process payments, and approve new applications for service as set forth by the City of Granbury ordinances. In every aspect, we want to deliver exceptional service to customers in a timely manner.