Utility Billing Office

Department Description

The Utility Billing Office is responsible for the accurate meter reading and billing of over 9,000 water and electric meters within our service area. The billing team handles new service applications, incoming calls, emails, payment processing, and billing for all customers. The meter department handles new service meter installations, connections, disconnections of service and water meter repairs.

Performance Objectives

It is the goal of the office staff to accurately read and bill each customer, correctly process payments, and approve new applications for service as set forth by the City of Granbury ordinances. In every aspect, we want to deliver exceptional service to customers in a timely manner.

    New or Current Customer?

    Utility Service Information Page

    1. Utility Billing

      Physical Address
      116 W Bridge St
      Granbury, TX 76048

      Phone: 817-573-1114 ext 1731
      Fax: 817-573-7678

    Jarrod Terry Truck Meter Closer

    Meter Replacement Project


    Paperless Billing


    Garbage & Recycling Information


    Residential Customers

    Online Payments

    Pay My Bill


    Commercial Customers